FAQ

 Policy

Cece Symone accepts the following credit cards: Visa, MasterCard, Discover, and American Express. Please be sure to provide the correct billing information for your payment method, as incorrect information can cause a delay in processing your order. We do not accept money orders, cashier's checks, personal checks, and company checks.

Customer Service

 Contact Cece Symone

  • Our Customer Service Team is available to answer any questions you may have by email Monday-Friday. Please allow up to 48 hours for a response.
  • Email: designsbycecesymone@gmail.com
  • Phone: (877) 486-2873

FAQ's

Why should I become a registered user?
  • You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
How do I change my account information?
  • As soon as you log on to your account with your email address and password, it will direct you to your account overview to update/edit your account information.
Is my privacy and personal information secure on your site?
  • Shopping on our site is safe and secure. Please view our privacy policy for full details on how we protect your privacy and personal information.
Can I order by phone?
  • Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website or on your smartphone.
Can I modify or cancel my order?
  • Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.
How do I know what size to choose?
  •  Please view our Size Charts.
Why was my order cancelled?
  • We was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically cancelled.
  • If your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.
  • If you still need assistance, please contact us at designsbycecesymone@gmail.com
How long does processing takes?
  • All orders leave our facility within 1-7 business days. 
What kinds of shipping options do you offer?
  • We offer a variety of shipping options and rates. Free shipping is available to all 48 continental U.S. States for orders of $150 and more.
  • We recommend USPS. Typically USPS priority shipping take 2-3 business days for delivery based on the efficiency of your local post office. 
How do I track my package after it has been shipped?
  • As soon as your package is shipped, you will receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.

What is your shipping policy for international orders?

  • Please email us at designsbycecesymone@gmail.com for processing and shipping of internationally orders
  • International delivery time frame is approximately 15-25 business days (Holidays & Weekends Excluded).
  • All International Orders are Final Sale.
  • International Taxes & Duties: All applicable custom fees, taxes and duties are the responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in particular occasions, custom agents may delay delivery of some packages.

How do I track my international order?

  • Once your package has left the U.S you are unable to track the package. The last tracking information you will be updated with is a sorting facility within the U.S. This is an indication that your package is with the Customs Department in your country.

    What is your Return Policy?

    •  We will gladly accept your return for a refund, store credit or exchange within 14 business days. Our policy lasts 14 days. For refunds, a 15% restocking fee is required. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

      Return Order to:

      Designs By Cece Symone
      332 South Michigan Ave
      Suite 1032
      Chicago, IL 60605

      Returned items must meet these requirements:

      -Returned within 14 business days of receipt of receiving your order.
      -In original packaging, unworn condition, free of make-up stains and free of odor.
      -Accompanied by a return form which will be provided to you once you inform us of the return.
      -Shoes must be repacked in their shoe box(es) and placed in a protective box.

      Non-returnable items include (refunds/exchanges/store credit not accepted): Formal gowns, sale items, accessories, and undergarments including lingerie, swimwear and bodysuits.

      Shipping: Customer is responsible for shipping fees to send the return back to Designs by Cece Symone and for re-shipping for exchanges.

      Return Processing time: Once we have received your package, your return will be processed within 3-5 business days. You will be notified via email once your return has been processed. If you have requested a refund, please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 2-5 business days). Original shipping charges are non-refundable.

     

     

    Sale

    Unavailable

    Sold Out